TERMS AND CONDITIONS

Net 30 accounts: A credit application must be filled and returned to us for processing as soon as possible. We required at least 7 business days to verefied all the information provided. Our credit department will process the application and notify you in writing the date the appliacation was approved and the total of credit extended. For other terms and conditions please contact your sales representative or our credit department at 866-685-1101 ext. 201

Credit Card Accounts: Accounts can be open using a credit card. Customer must provide name as it appears on the credit card and the last 3 digits found on the back of the credit card for security purposes.

C.O.D. accounts: C.O.D. accounts have no limit as far as dollar amount, but take into account that if your order requires any form of delivery option other than UPS or Fedex Ground we are require to charge 8% additional to cover the C.O.D. charges impossed by all trucking companies. This charge is only to C.O.D. shipments that required the use of a transportation company other than UPS or Fedex ground. We have no control over this charge and advise all of our C.O.D. paying customers to apply for credit or pay with a credit card to avoid the C.O.D. charges. Please contact your sales representative for more information regarding this fee if you feel you will be affected or have been affected by it.

Free Freight Policy: Aggressive freight policies are offered to facilitate our customers. Please refer to the table below to see if your order qualifies for free freight under our $900.00 dollars per order condition:

Price List: Price lists will be provided once your company has reqistered with our sales department on online at www.hardwareconcepts.com
Prices are subject to change without notice.

Minumum orders: HCI has a $30.00 minimum order fee. Any order less than $30.00 will carry a $8.50 handling fee.

Product Returns: Merchandise may not be returned without written permission. Please contact your sales rep or our customer support team at 866-685-1101 ext. 230 for more information. Products returned are subject to a 25% restocking fee.

Discrepancies: Discrepancies in prices, delivery fees and product quantities will not be honored after 45 days from the invoice date.

Damage goods: HCI is not responsible for damage incurred during shipping. However we will help you with any documentation or paper work if you must file a claim with the shpping company. Please make sure to check the box/packaging conditions when accepting any deliveries. If you receive product that you feel was damaged during shipping, file a claim immediately with the shipping company. If you need help with this process, HCI we will be more than happy to assist you. Just call our toll free number and ask for a customer service representative. Goods that cannot be used because of craftmanship or any other damaged not caused by the shipping company will be accepted back and replaced without any restocking fee penalties.